Leisure Wood Pellets

1. Overview

At Leisure Wood Pellets, we are committed to delivering high-quality products. If you are not satisfied with your purchase, this policy outlines your rights and our procedures for returns and refunds.

This policy complies with applicable consumer protection laws, including UK and EU distance selling regulations where applicable.

2. Eligibility for Returns

You may request a return or refund if:

• The product is damaged upon delivery
• The product is defective or not as described
• The incorrect item was delivered

To be eligible:

• You must notify us within 24 hours of delivery for damaged goods
• The item must be unused and in original packaging
• Proof of purchase is required

3. Non-Returnable Items

Due to the nature of our products, the following are non-refundable:

• Used or partially used goods
• Products damaged after delivery due to improper storage
• Custom or bulk orders (unless defective or agreed otherwise in writing)

4. Right to Cancel (EU & UK Customers)

Under consumer law, you may cancel your order within 14 days of receiving goods, provided:

• Goods are unused and resalable
• You notify us in writing within the 14-day period

5. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued within 5–10 business days
• Refunds will be made to the original payment method
• Shipping costs are non-refundable, unless the return is due to our error

6. Damaged or Faulty Goods

If your order arrives damaged:

• Report within 24 hours
• Provide photos and description of damage

We will:

• Offer a replacement, or
• Issue a full or partial refund

7. Failed Deliveries & Refused Orders

If a delivery fails due to:

• Incorrect address
• Customer absence
• Refusal of delivery

You may be charged:

• Return shipping costs
• Handling/restocking fees

Refunds (if applicable) will be issued minus these costs.

8. International Orders

For orders outside the UK:

• Customs duties and taxes are non-refundable
• Delays caused by customs are not grounds for refunds
• Returns must comply with local import/export laws

9. Contact for Returns

To initiate a return, contact:

LEISURE WOOD PELLETS LIMITED
 Address: 70 Heath Lane, Lowton, WA3 1HR, United Kingdom
 Phone: +44 78 619 01989
 Email: sales@leisurewoodpellets.co.uk