LEISURE WOOD PELLETS LIMITED
1. Shipping Coverage
We provide delivery services to the following regions:
- European Union (EU)
- United Kingdom (UK)
- North & South America
- Asia
- Middle East
Shipping availability may vary depending on product type, order size, and local import regulations.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Large or special orders may require additional processing time, and customers will be notified accordingly.
Order Cut-off Time:
Orders placed before 2:00 PM (London, UK Time) are processed the same business day.
Orders placed after this time are processed on the next business day.
Orders are not processed on weekends or public holidays.
3. Delivery Timeframes
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom (UK) | 2–5 business days |
| European Union (EU) | 3–7 business days |
| Americas | 7–14 business days |
| Middle East | 7–12 business days |
| Asia | 7–15 business days |
Delivery times are estimates and may vary due to customs clearance, logistics delays, or peak seasons.
4. Shipping Methods
We use reliable logistics partners to ensure safe and efficient delivery:
- Palletized freight (for bulk orders)
- Courier services (for smaller orders)
- International freight (air or sea depending on order size)
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Order size and weight
- Shipping method
UK Shipping Rates:
- Free UK shipping on orders over €2000
- Flat rate €5.00 for orders under €500
- Shipping fee of €50 for orders between €500 – €2000
International Shipping:
- Shipping rates are calculated dynamically at checkout
- Additional charges may apply for remote or restricted areas
Note: All prices are listed in Euro (€).
6. Customs, Duties & Taxes
For international shipments (outside the UK), customers are responsible for:
- Import duties
- Customs clearance fees
- Local taxes (VAT/GST)
We are not responsible for delays caused by customs authorities.
7. Delivery Requirements
To ensure successful delivery:
- Customers must provide accurate delivery details
- Ensure access for delivery vehicles (including pallet trucks if required)
- Be available to receive the shipment
Failure to meet these requirements may result in:
- Re-delivery charges
- Storage fees
- Partial refunds (excluding shipping costs)
8. Missed or Failed Deliveries
A delivery may fail if:
- The customer is unavailable
- Delivery access is restricted
- Incorrect address is provided
In such cases:
- Re-delivery fees will apply
- Additional handling charges may be incurred
9. Damaged or Lost Shipments
- Inspect goods upon delivery
- Report any damage within 24 hours
- Provide photo evidence for claims
We will:
- Replace damaged goods, or
- Issue a partial or full refund where applicable
10. Order Tracking
Tracking details are provided once the order is dispatched.
Tracking availability may vary depending on shipping method and destination.
11. Shipping Restrictions
We do not ship to:
- Sanctioned countries
- Locations restricted by international trade regulations
12. Liability Disclaimer
Delivery dates are estimates only and are not guaranteed.
We are not liable for delays caused by:
- Customs clearance
- Weather conditions
- Carrier or logistics issues
13. Additional Information
We aim to deliver all orders safely and on time using trusted logistics partners.
For more details, please refer to our Return & Refund Policy.
14. Contact Information
LEISURE WOOD PELLETS LIMITED
📍 Address: 70 Heath Lane, Lowton, WA3 1HR, United Kingdom
📞 Phone: +44 78 619 01989
📧 Email: sales@leisurewoodpellets.co.uk
For any shipping-related inquiries, please contact us via phone or email.